SAMA welcomes you to “Account management skills for sales: How to create growth and retain your most important customers,” a fully virtual, blended training program that equips the new-to-role account manager and/or sales professional to:. 1. PERSPECTIVE SELLING FROM MILLER HEIMAN GROUPTMMILLER HEIMAN GATEWAYTMSOCRATIC SELLING SKILLSTMCopyright © 2020 All rights reserved. As the liaison for the customer and the rest of the company, the KAM has to excel at communicating in person, over the phone, via email, and across teams. By adhering to this proven process, our account management training enables sales organizations to positively impact everything from customer perception to cross-team collaboration. Organizations who attend training on account management get a head start on: Our account management methodology gets your juices flowing with immersive breakouts that will leave you with tips for better account management. Deliver – we design and deliver a relevant training program using media appropriate to you, your business and company culture. In fact, Top Performers in strategic account management experience significantly greater revenue growth, profit growth, and year-over-year client satisfaction. Build Partner Management skills to meet mutual goals, establish trust and overcome obstacles with this in-depth course. Through our account management methodology, organizations learn how to protect and grow their most important accounts and build out a plan that is beneficial for both the seller and their customers. Topic. Achieve sales account management growth objectives set by the executive team. If you’re working in a client-facing role and are responsible for retaining and growing your accounts then we have you covered. Strategically creating and identifying opportunities for your accounts/clients is an important responsibility, however, this goes much deeper than the sales aspect of key account management. The Key Account Management Course is a formally endorsed qualification by the ISM and upon attending the course you will receive the “Key Account Professional” certificate from the ISM. The course features account management best practices which enable account managers to build actionable plans that ensure success by providing value to customers. Home | Training programs | Other business skills training. To achieve long-term success with an account, the customer needs to view you as a trusted partner, which means you need to constantly set yourself apart from the competition by helping your them achieve their long-term goals. Communication. Sales and service professionals who attend our account management training develop robust relationships with key players within sales account management, increasing reach, retention and growth. Ensure relationships continue to grow in sales account management regardless of the manager or turnover. Here are three common mistakes we see: Our account management methodology ensures sales and service professionals strengthen their relationships both internally and externally, recognizing and capitalizing on opportunities for growth, and clearly defining the long-term plan for engagement. The Account Success plan is for you if you are new to agency account management and want to learn the basics of retaining and growing client relationships. Account management training teaches organisations how to use this sales methodology to build actionable sales account management plans that ensure success for both sellers and their customers. © 2020 Account Management Skills. Take stock of all your accounts. Here are the top six skills a key account manager needs to succeed. As a result, sellers create a partnership that is poised to move forward for years to come. My Account Accelerator programme is designed to take your agency from unpredictable project revenue to more predictable account growth by giving you the skills you need to add the highest level of value to clients. Strategic Account Management. 1. Key Account Management Training Course. The Strategic Account Management training workshop provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate … The Account Accelerator programme is aimed at those at a more senior account management level and is designed to position you as trusted advisor rather than order taker and take your agency from unpredictable project revenue to more predictable … Sellers learn how to create open channels of communication with their customers, collaborating for win-win outcomes. These three effective selling skills can have a great impact on your long-term success in sales account management: These strategies are what every salesperson should possess to maximize their long-term potential in sales account management. Contact us today and develop better relationships with sales account management, for mutually-beneficial engagement with a customer-centric, business planning process. Below, we’ve listed five of the skills that are necessary for successful key account management. With RAIN Group Strategic Account Management training, your team will gain the critical skills and knowledge needed to turn account growth opportunity into account growth reality. Additional Insights to Improve Strategic Account Management Skills … Create a long-term roadmap for your most strategic accounts. Setting clearly defined sales and relationship goals with measurable results, Developing stronger relationships within key accounts that increases long-term stability and growth, Analyzing the current status of relationships to identify discrepancies and develop a shared vision with your customers. If you have any questions or would like to talk through your options, please send me an email to jenny@accountmanagementskills.com. Miller Heiman Group. 1. The Key Account Management Group supports managers and corporations around the world to grow profitable business with their most important customers. A buying decision is just a milestone on the way to what’s important: realizing the value of a purchase. Strategic Account Management Training Become a Top Performing Strategic Account Manager The Strategic Account Management training course provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate new business and accelerate their confidence. Buyers want sellers to focus less on the close-stage and more on what happens post-sale. Learn account management best practices, including how to: As sales account management professionals, it’s a responsibility to preempt the “don’t upsell me” attitude of many of customers. Being surprised by the ISM lasting customer relationships effective alignment amongst internal is! 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