Where incidents do occur they must ensure that they are reported to their line manager, and must cooperate with any investigation as appropriate, Giving personal attention, taking personal responsibility and using teamwork when providing guest service, Listening, apologizing with empathy, finding a solution and following through when resolving guest problems, Providing Yes I Can! resumeOn a piece of paper, write your soft and hard skills down. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Some of the duties that come with this position include training new team members, developing budgets, forecasting staffing requirements to know when more maids need to be brought on, and developing schedules for … Education. Supervised the housekeeping department along with the department manager. The exact information you include could depend on your experience and what the hiring manager wants to see. Must keep radio on at all times and respond to calls during working shift, Other duties as assigned within the scope of the Housekeeper’s routine scope of responsibilities, General housekeeping, cleaning and maintenance skills, Required: 5 year experience in supervising others, Responsible to assist in hiring, staffing, training, disciplining, performance management and goal setting for housekeeping department, As needed fulfill all job responsibilities expected of Room Attendants, Housepersons and Public Area Attendants including all general cleaning functions across the resort, Assist with scheduling and timecard accuracy and edits according to scheduled hours, Able to use LMS and HotSos for all required housekeeping duties including reporting and tracking cleanliness issues, damage to the property, work orders, look up room statuses, run housekeeping reports, check arrivals and departures, monitor changes in room inventory throughout the day, Responsible to communicate with front office on a consistent basis and be able to check for early services, special service requests, check VIP report daily, inspect all VIP rooms and continually check assigned section and report any changes or discrepancies immediately, Monitor and work with team members by helping at towel desk, keeping locker rooms at "artistry" level, and assisting the Department Head with various indoor and outdoor tasks as needed, Build relationships with members by providing them with top-notch customer service, Ensure operations projects and tasks do not interfere with member experience, College degree in Business, Hospitality or related field preferred, Building operations and health/fitness operations experience preferred. -preferred, Provide supervision of general cleaning services to offices, halls, conference rooms and common areas of 346 Madison Ave, as well as limited access areas and storage areas such as stock rooms, restrooms, kitchen, vestibule, lobby, etc, Cleaning services shall include all glass (interior and exterior), floors, walls, fixtures, etc, Use and store cleaning chemicals, supplies and equipment in a safe and orderly manner, Operate vacuum cleaners, upholstery cleaner, floor care machines and various other items in a safe and efficient manner. Liaised with senior manager for any issue. Ensuring the highest level of guestroom cleanliness is achieved and maintained. The excellent housekeeper job search resources will help you to develop a winning job application. Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are … Turn all lost and found items in to Lost Prevention, Respond to guest questions. Special Projects such at Carpet cleaning and Floor care. –preferred, Experience training and creating training tools - preferred, Must be flexible with schedule, including weekends and holidays- required, Valid US Drivers License and Clean Driving Record, Bachelor's Degree in Hospitality or related field- preferred, Previous housekeeping experience. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents, Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Aquatic facilities operator certification (AFO), Certified Pool Operator License (CPO) within 6 months of hire date, CPR/AED certification required within 30 days of hire, Organizing and scheduling of staff to best meet the needs of the facilities utilization, including Clubhouse and Rentals, Consistent and reliable communication with other departments and managers, Regular and reliable attendance and willingness to work with other members of the housekeeping team, 2 years housekeeping experience preferred with references, Detail oriented, able to work with Microsoft word and excel, computer literate, Must have transportation to and from work and a valid Drivers License, Continuous visual inspections of Condominiums to ensure everything is clean and in working order, Experience in a supervisory position - preferred, Valid driver’s license with acceptable driving record - preferred, Handles guest objections (problem resolution), Ensures the smooth operation of the Front Desk, assisting other departments when necessary and keeps the General Manager informed of hotel activities and problems, and works cooperatively with other Department Supervisors to ensure the operation is running smoothly, Makes Room Assignments and maintains accuracy of current status, Suggests improvements in Front Office methods and service, Greets all guests when possible, and ensures a special welcome for VIP and returning guests, Perform other duties as assigned by the Housekeeping manager, INCLUDING HOUSEKEEPING ATTENDANT WORK AS NEEDED to make sure check-outs are completed by 4:00pm, Follow all training and policies as required by personnel and EH&S office including blood borne pathogen training, proper lifting, golf cart safety, etc, Receive information on room status and special requirements from the area supervisor, Assign sections, rooms and tasks to room attendants and house persons when necessary, Maintain communication with the front desk, advising room status throughout the day on a timely basis; advise maintenance department of maintenance problems, Work closely with personnel to promote open communications and ensure that standards are met and assignments completed, conducting room inspection to ensure that standards are met; follow up with room Attendants on deficiencies, Make recommendation to Housekeeping Manager on commendations, promotions and disciplinary action regarding employees reporting directly to them, Best practice development – communication between Housekeeping, Front Desk, and Maintenance, Guest Survey Analysis and corrective action planning, Weekly 1 on 1 with AGM and GM to focus on other areas of business (Balance Sheet, P&L, Guest Service, Interview, etc. Inspect all public areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Ensured any complaint is actioned within 15 minutes. Reported inspected rooms ready to welcome guests. Must maintain physical and dental requirements for duration of deployment, Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility, Cross-cultural sensitivity with an international perspective, Excellent organizational and time management skills, Ability to become an active and functioning member of a team, Bachelor ‘s degree, in Hotel and Restaurant Management or Hospitality Management, Must have a proven track record as a Housekeeping Supervisor in a 5 star luxury hotel chain for at least three (3) years, Prepare Housekeeping Attendants job assignments, Issue keys and supplies to Housekeeping Attendants, Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action, Attend daily meetings and receive special instructions, Receive check-outs before reporting them as vacant, Receive special requests from guests and carry them out, Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported, Fill out report and hand over found articles to the lost and found department, Supervise cleaning of guest rooms, corridors and stairwells, Train and assist Housekeeping Attendants and advise Superior about performance, Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained, Inspects and evaluates guest rooms for cleanliness, Reports needs in general cleaning and repairs of general rooms and hallways, Oversees that maid carts are presentable at all times and linen closets are neat, clean, organized and fully stocked, Reports general cleaning needs and maintenance problems in guest rooms, corridors, service areas and linen closets, Assigns room and keys to Guest Room Attendants, Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments, Advises manager or desk clerk of rooms ready for occupancy, Ensures that all lost and found items are promptly turned in to the Security Department, Inventories stock to ensure adequate supplies and issues supplies and equipment to workers, Resolves guest complaints within scope of authority; otherwise refers the matter to management. Housekeeping work will require you to handle certain chemicals,... 3. Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance. Housekeeper, Reports and turn over any items left by guests to Lost & Found in-charge, Maintains high-standards of cleanliness of all guest and service elevators, To check on the standard of “Turn down services”, To liaise closely with Front Office regarding guestroom status, Training new staff and monitors their performance, Reporting to Housekeeping Manager / Assistant, To supervise Housekeeping Team Member and inspect guest rooms and common areas surround services areas, Responsible of keeping the standards of cleanliness and product maintenance adhering to standard required by the hotel, Checks that equipment is in good working order, informing the Housekeeper of any anomalies, Ensures that guest documentation in the rooms is complete and up-to-date, Applies the procedure for handling lost property, Is responsible for maintaining the cleaning of all rooms and common areas ", To report and follow up on repairs and maintenance, To ensure function rooms and common areas are clean, To inspect all guest rooms and ensure the cleanliness of rooms and common areas are maintained, To check and ensure room attendant – maids cart are sufficiently stocked and tidy at all times, To report defects and ensure defects are rectified immediately by Engineering team, To document and maintain and up to date records on all lost and found items, Supervise and assists in the daily housekeeping of the hotel area, To provide a courteous and professional service at all times, To maintain good working relationships with your own colleagues, and all other departments, To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety, To carry out any other reasonable duties and responsibilities as assigned, To perform secondary duties as assigned by the Assistant Housekeeping Manager, To check Public Areas, F&B outlets, toilets, locker and car parks, To ensure function rooms and toilets are clean before functions start, To check on the standard of “Turn downs service”, To liaise closely with Front Office regarding guest room status, Be an ambassador of The Ritz-Carlton Hotel Company at all times, in and outside of one’s work place, Must be able to take initiative and work productively within any given period of time, unsupervised. ), Assign PM lobby areas to take care of by 5pm, Department Lead during shift with PM is scheduled off, Prepare to cover dispatch at 2:30pm – gather information from pass on, Check room attendant’s boards for remaining credits and notify supervisors of remaining credits, Conduct a cross reference of VD’s, VC’s, and VP’s with ONQ. , security and emergency procedures the replacement of furnishings and equipment of in! 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